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The catalog outlines certification programs and course options across communications disciplines including CTO, EMD, PST, FSC, and LEC, plus instructor preparation and continuing dispatch education topics. 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](apcointl.org/institute)© 2025 APCO International.  \nTraining & Resources  \nWHERE PUBLIC SAFETY TURNS TO LEARN  \nTABLE OF CONTENTS  \nAbout the APCO Institute 4  \nAbout APCO International 4  \nCommunications Training Officer (CTO)  \nCTO Program 5  \nCTO Course 6  \nCTO Instructor Course 19  \nCTO Illuminations Program 31  \nEmergency Medical Dispatch (EMD)  \nEMD Program 7  \nEMD Reciprocity 8  \nEMD Course 9  \nEMD Concepts Course 10  \nEMD Manager Course 11  \nEMD Instructor Course 19  \nEMD Illuminations Program 31  \nPublic Safety Telecommunicator (PST)  \nPST Course 12  \nPST Canada Course 13  \nPST Instructor Course 19  \nFire Service Communications (FSC)  \nFSC Course 14  \nFSC Canada Course 15  \nFSC Instructor Course 19  \nLaw Enforcement Communications (LEC)  \nLEC Course 16  \nLEC Instructor Course 19  \nCommunications Center Supervisor Course 17  \nCommunications Center Manager Course 18  \n[2](2 apcointl.org/institute)[ apcointl.org/institute](2 apcointl.org/institute)  \nTABLE OF CONTENTS (cont.)  \nInstructor Courses  \nAgency Instructor Course: CTO, EMD, FSC, LEC & PST 19  \nInstructor Certification Upgrades 20  \nCareer Instructor Program 21  \nContinuing Dispatch Education (CDE)  \nActive Shooter Incidents for Public Safety Communications 22  \nBullying and Negativity in the Communications Center 23  \nComprehensive Quality 24  \nCrisis Negotiations 25  \nCustomer Service in Today’s Public Safety Communications 26  \nCybersecurity Fundamentals for the ECC 27  \nDisaster Operations and the Communications Center 28  \nFundamentals of Next Generation 9-1-1 29  \nFundamentals of Tactical Dispatch 30  \nIlluminations Program 31  \nIntermediate Cybersecurity Principles for the ECC 32  \nStaffing and Retention for the ECC 33  \nSurviving Stress 34  \nRegistered Public-Safety Leader (RPL) Program 35  \nCertified Public-Safety Executive (CPE) Program 36  \nCALEA Accreditation Manager Courses 38  \nRecertifications 39  \nScholarship Opportunities 39  \nResources  \nWebinars 39  \nEmergency Dispatch Guidecards and Software 40  \nAPCO IntelliComm® 41  \nAPCO’s Training Central 42  \nAPCO Events 42  \n[institute@apcointl.org](institute@apcointl.org) •(386) 322-2500 3  \nAbout the APCO Institute  \nAs part of APCO International, the APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know. APCO International’s leadership role in public safety communications worldwide means that our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and that they meet the needs of our more than 40,000 members. As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.  \nOur certification programs and certificate courses are delivered in several formats:  \nAPCO VIRTUAL CLASSROOM COURSES  \nReal-time, instructor-led interactive courses.  \nAPCO Virtual Classroom courses are led online in real-time by APCO’s adjunct instructors and conducted in an interactive, engaging classroom online. With a set time and schedule, the courses are completed online within a specific timeframe, allowing you to earn your certification more quickly than in a traditional online course.  \nONLINE COURSES  \nTraining that’s ready when you are.  \nWe understand how busy you are. And that working in an ECC isn’t a 9-to-5 job. That’s why most Institute classes are offered online. Their 24-hour accessibility – from any internet-enabled device – means that you can participate in training when it works for you. Lessons are released each Wednesday and must be completed prior to the following Wednesday.  \nCO-HOST COURSES  \nServe as a","cbCairfGZlgNGGj9","https://ap.wps.com/l/cbCairfGZlgNGGj9","pdf",669347,43,"English","# About the APCO Institute\n## About APCO International\n# Communications Training Officer (CTO)\n## CTO Program\n## CTO Course\n## CTO Instructor Course\n## CTO Illuminations Program\n# Emergency Medical Dispatch (EMD)\n## EMD Program\n## EMD Reciprocity\n## EMD Course\n## EMD Concepts Course\n## EMD Manager Course\n## EMD Instructor Course\n## EMD Illuminations Program\n# Public Safety Telecommunicator (PST)\n## PST Course\n## PST Canada Course\n## PST Instructor Course\n# Fire Service Communications (FSC)\n## FSC Course\n## FSC Canada Course\n## FSC Instructor Course\n# Law Enforcement Communications (LEC)\n## LEC Course\n## LEC Instructor Course\n# Communications Center Supervisor/Manager\n## Communications Center Supervisor Course\n## Communications Center Manager Course\n# Instructor Courses\n## Agency Instructor Course: CTO, EMD, FSC, LEC & PST\n## Instructor Certification Upgrades\n## Career Instructor Program\n# Continuing Dispatch Education (CDE)\n## Active Shooter Incidents for Public Safety Communications\n## Bullying and Negativity in the Communications Center\n## Comprehensive Quality\n## Crisis Negotiations\n## Customer Service in Today’s Public Safety Communications\n## Cybersecurity Fundamentals for the ECC\n## Disaster Operations and the Communications Center\n## Fundamentals of Next Generation 9-1-1\n## Fundamentals of Tactical Dispatch\n## Illuminations Program\n## Intermediate Cybersecurity Principles for the ECC\n## Staffing and Retention for the ECC\n## Surviving Stress\n## Registered Public-Safety Leader (RPL) Program\n## Certified Public-Safety Executive (CPE) Program\n## CALEA Accreditation Manager Courses\n## Recertifications\n## Scholarship Opportunities\n# Resources\n## Webinars\n## Emergency Dispatch Guidecards and Software\n## APCO IntelliComm®\n## APCO’s Training Central\n## APCO Events","[{\"question\":\"What training formats does the APCO Institute offer?\",\"answer\":\"The catalog describes APCO Virtual Classroom courses (real-time instructor-led), online courses with scheduled weekly releases, co-host courses with local chapter support, contract courses for onsite or online group training, and agency courses using APCO Agency Instructors for in-house instruction.\"},{\"question\":\"Which communication programs are covered in the training catalog?\",\"answer\":\"The table of contents lists multiple programs, including Communications Training Officer (CTO), Emergency Medical Dispatch (EMD), Public Safety Telecommunicator (PST), Fire Service Communications (FSC), and Law Enforcement Communications (LEC), along with instructor courses for several tracks.\"},{\"question\":\"What topics are included under Continuing Dispatch Education (CDE)?\",\"answer\":\"CDE topics include active shooter incidents for public safety communications, crisis negotiations, cybersecurity fundamentals and intermediate principles for the ECC, customer service, disaster operations, next generation 9-1-1, staffing and retention, and leadership programs such as RPL and CPE.\"}]","APCO Institute Training & Resources - Table of Contents - Program Overview | PDF",1791016734,108]