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It explains how previously identified USCIS backlogs created downstream impacts on applicants, families, employers, and the agency itself, and summarizes actions USCIS took in response to informal recommendations. The report also outlines ongoing processing-time concerns, resource constraints, and workload pressures from global and humanitarian events.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/annual-report-2023-annual-report-to-congress/294981/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/annual-report-2023-annual-report-to-congress/294981.png","ImageObject",300,407,{"name":92,"@type":93},"นรินทร์","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-18","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",13,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What is the focus period of the Annual Report 2023?","Question",{"text":113,"@type":114},"The report is submitted June 30, 2023 and examines challenges affecting the immigration benefits system by examining calendar year 2022.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What downstream impacts are discussed from prior USCIS backlogs?",{"text":118,"@type":114},"It reviews how accumulated backlogs affected USCIS operations and stakeholders, including delays, human consequences for applicants, families, and employers, and the agency’s ability to improve processing times.",{"name":120,"@type":111,"acceptedAnswer":121},"What example is given of an “informal” recommendation and its outcome?",{"text":122,"@type":114},"After noticing increased processing times for Form I-90 that extended beyond the receipt notice period, the Ombudsman recommended addressing the gap; USCIS changed the validity period and issued new receipts so applicants’ travel and employment would not be hindered.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},294981,1789711712,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":140,"language":141,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":142,"faqs":143,"seo_title":144,"seo_description":67,"update_tm":130,"read_time":145,"preview_page_count":4},2336475104957,"https://ap-avatar.wpscdn.com/avatar/22000c4c6bd8a5076e1?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787554080175789136","Annual Report 2023  \nCitizenship and Immigration Services Ombudsman  \nJune 30, 2023  \nAnnual Report 2023  \nCitizenship and Immigration Services Ombudsman June 30, 2023  \n[www.dhs.gov/cisombudsman](www.dhs.gov/cisombudsman)  \nCITIZENSHIP AND IMMIGRATION SERVICES OMBUDSMAN iii  \n2023 ACTING OMBUDSMAN’S MESSAGE  \nI am very pleased to submit this year’s Annual Report to Congress on behalf of the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) regarding the challenges faced in our immigration benefits system, this time examining calendar year 2022. This Report, presented each year on June 30, details the urgent systemic issues affecting U.S. Citizenship and Immigration Services (USCIS) and identifies potential solutions to resolve these problems.  \nIn last year’s Annual Report, we explained the adverse impacts experienced by both USCIS and its stakeholders as a result of the unprecedented backlogs the agency has accumulated due to the effects of the COVID-19 pandemic and other systemic challenges. This year’s Report examines the downstream impacts of those backlogs and the additional challenges facing the agency. It further recommends some actions USCIS can take to address not only the human consequences suffered by applicants, families, and employers, but also the detrimental impactson the agency.  \nWe were very pleased that this year, USCIS engaged with us beyond last year’s Annual Report, discussing with our office not only their written responses, but specific actions they are taking and continue to contemplate in light of our recommendations. As a small office of fewer than 50 federal employees, the agency dwarfs us in its resourcefulness and knowledge of its own issues. But our vantage point, in particular our ability to engage with  \na diverse range of stakeholders, enables us to shed light on those challenges with a unique voice. Although we do not always agree, we deeply appreciate the ear lent to us by Director Ur Jaddou, USCIS leadership, and the USCIS workforce at all levels. The agency’s continued collaboration and willingness to engage with us has enhanced our ability to provide thoughtful and practical solutions to some of the biggest challenges facing the immigration system.  \nOne such opportunity related to what we refer to as an“informal” recommendation—an idea offered to the agency to cure a problem we see without rising to the level of a more formal recommendation and response process. These suggestions are offered always with the spirit of curing a trending problem. In the summer of 2022, we noticed increasing processing times for Form I-90, Application to Replace Permanent Resident Card (Green Card), to the point where they extended well beyond the 12-month period provided by the receipt notice as proof of employment and travel authorization. This meant applicants seeking to replace or extend their valid Green Cards were facing a gap of several months in which they could neither seek work nor travel internationally. In August, we recommended that USCIS deal with the symptom of that gap, as it was unclear it could bring processing times down quickly enough to avoid leaving a significant number of people without evidence of status, and extend the validity period of the receipt. USCIS not only took action the next month by changing the validity period of the receipt, but they also provided a new receipt to everyone with a pending application, ensuring the gap would not hinder any applicant’s travel or employment.  \nThe Downstream Impacts of 2022  \nIn many respects, both USCIS and our office remain focused on the still significant backlogs and the problems resulting from them, attempting to address symptoms while the agency works to decrease processing times as it declared it would do in March 2022. These delays are still a major concern for the agency. It has made substantial improvements in many areas; processing times for employment authorization, for example, have significantly dec","cbCairTs3kTT6zu5","https://ap.wps.com/l/cbCairTs3kTT6zu5","pdf",3913967,120,"English","# 2023 Acting Ombudsman’s Message\n# The Downstream Impacts of 2022","[{\"question\":\"What is the focus period of the Annual Report 2023?\",\"answer\":\"The report is submitted June 30, 2023 and examines challenges affecting the immigration benefits system by examining calendar year 2022.\"},{\"question\":\"What downstream impacts are discussed from prior USCIS backlogs?\",\"answer\":\"It reviews how accumulated backlogs affected USCIS operations and stakeholders, including delays, human consequences for applicants, families, and employers, and the agency’s ability to improve processing times.\"},{\"question\":\"What example is given of an “informal” recommendation and its outcome?\",\"answer\":\"After noticing increased processing times for Form I-90 that extended beyond the receipt notice period, the Ombudsman recommended addressing the gap; USCIS changed the validity period and issued new receipts so applicants’ travel and employment would not be hindered.\"}]","Annual Report 2023 - Annual report to Congress | PDF",302]