[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-447319-105":59,"doc-detail-447319-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","an-ideas-into-action-guidebooks-feedback-that-works-for-nonprofit-organizations","An IDEAS INTO ACTION GUIDEBOOKS - Feedback That Works for Nonprofit Organizations","","Practical guidance for managers and executives on delivering effective feedback in nonprofit organizations, emphasizing staff development even when resources are limited. The guidebook explains how to use the Situation-Behavior-Impact (SBI) model to craft specific, behavior-focused messages that separate events from personal judgment and share the impact of actions. It highlights how clear feedback reduces uncertainty, strengthens communication and trust, and increases the likelihood that individuals will adjust ineffective behaviors to support the organization’s mission.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/an-ideas-into-action-guidebooks-feedback-that-works-for-nonprofit-organizations/447319/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/an-ideas-into-action-guidebooks-feedback-that-works-for-nonprofit-organizations/447319.png","ImageObject",300,407,{"name":92,"@type":93},"Aria Callaghan","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-29","2026-09-29",true,{"@type":102,"interactionType":103,"userInteractionCount":14},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the SBI model for giving feedback in nonprofit organizations?","Question",{"text":112,"@type":113},"SBI stands for Situation, Behavior, and Impact. Capture the specific situation, describe the behavior without judging the person, and discuss the impact on you.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Why should feedback focus on specific situations and observable behavior?",{"text":117,"@type":113},"Specificity provides context so the recipient can link the behavior to a time and place. Describing what was done, not who the person is, reduces defensiveness and makes the feedback actionable.",{"name":119,"@type":110,"acceptedAnswer":120},"How does effective feedback support nonprofit mission and staff development?",{"text":121,"@type":113},"Effective feedback enables people to make informed choices about future actions, improves open communication, and helps teams address problems directly. This strengthens the probability that leadership goals are understood and acted on.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},447319,1792209724,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":14,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},962084926284,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","IDE A S INT0 A CTI0N GUIDEB00KS  \nFoR THE PRACTICING MANAGERFeedback ThatWorks for NonprofitOrganizationsShera ClarkCenter for Creative Leadership  \n# AN IDEAS INTO ACTION GUIDEBOOK\n\nFeedback That  \nWorks for NonprofitOrganizations  \n# IDEAS INTO ACTION GUIDEBOOKS\n\nAimed at managers and executives who are concerned with their own andothers'development,each guidebook in this series gives specific advice onhow to complete a developmental task or solve a leadership problem.  \nLEAD CONTRIBUTOR  Shera ClarkCONTRIBUTORS  Anand ChandrasekarKaren DyerLynn Fick-CooperJohn FleenorKelly HannumNancy HenjumEmily Hoole  \nSandrine TunezerweHughes Van StichelDIRECTOR OF ASSESSMENTS,ToOLS,ANDPUBLICATIONS  Sylvester TaylorMANAGER,PUBLICATION DEVELOPMENT  Peter SciscoEDITORS Stephen Rush,Karen LewisAssoCIATE EDITOR Shaun MartinASSISTANT EDITOR Joan BelloDESIGN AND LAYOUT Joanne FergusonCOVER DESIGN Laura J.Gibson  \nChris Wilson,29&CompanyRIGHTS AND PERMISSIONS  Kelly Lombardino  \nCopyright C2013 Center for Creative Leadership.  \nAll Rights Reserved.No part of this publication may be reproduced,stored in aretrieval system,or transmitted,in any form or by any means,electronic,mechanical,photocopying,recording,or otherwise,without the prior written permission of thepublisher.Printed in the United States of America.  \nCCLNo.460ISBN No.978-1-60491-172-5  \nCENTER FOR CREATIVE LEADERSHIPPosT OFFICE Box 26300  \nGREENSBORO,NoRTH CAROLINA 27438-6300·336-288-7210www.CCL.ORG/PUBLICATIONS  \n,  \n# Feedback That\n\nWorks for NonprofitOrganizations  \nShera Clark  \n之  \nCenter forCreativeLeadership  \nwww.cclorg  \n# THE IDEAS INTO ACTION GUIDEBOOK SERIES\n\nThis series of guidebooks draws on the practical knowledge that theCenter for Creative Leadership(CCL)has generated since its incep-tion in 1970.The purpose of the series is to provide leaders withspecific advice on how to complete a developmental task or solve aleadership challenge.In doing that,the series carries out CCL's mis-sion to advance the understanding,practice,and development ofleadership for the benefit of society worldwide.  \nCCL's unique position as a research and education organizationsupports a community of accomplished scholars and educators ina community of shared knowledge.CCL's knowledge communityholds certain principles in common,and its members work togetherto understand and generate practical responses to the ever-changingcircumstances of leadership and organizational challenges.  \nIn its interactions with a richly varied client population,in its researchinto the effect of leadership on organizational performance and sus-tainability,and in its deep insight into the workings of organizations,CCLcreates new,sound ideas that leaders all over the world putinto action every day.We believe you will find the Ideas Into ActionGuidebooks an important addition to your leadership toolkit.  \nTable of Contents  \n7 Effective Feedback and Nonprofit Organizations  \n11 Delivering Effective Feedback  \n25 Putting It All Together  \n28 The Importance of Feedback for NonprofitOrganizations  \n29 Background  \n30 Suggested Resources  \nIN BRIEF  \nIn nonprofit organizations,staff development is increasinglycrucial,but lack of resources leads many nonprofit leaders tobelieve that effective feedback systems are unattainable.How-ever,nonprofits can implement effective feedback throughtheir organizations by taking advantage of the Situation-Behavior-Impact (SBI)model.  \nThe first step of SBI is to capture the specific situation inwhich the behavior occurred.This specificity creates contextfor your feedback recipient,so he or she can clearly associ-ate the behavior with a place and time.Second,describethe behavior,but not the person.For example,rather thansaying that a person was rude,describe what the persondid that was rude (interrupted you,did not pay attentionto your questions,and so forth).This prevents people fromperceiving that you are judging them,and instead gives themspecific actions that they need to reflect on.F","cbCaintN1dd73ZWB","https://ap.wps.com/l/cbCaintN1dd73ZWB","pdf",3124101,36,"English","# AN IDEAS INTO ACTION GUIDEBOOKS\n## Table of Contents\n## IN BRIEF\n## Effective Feedback and Nonprofit Organizations\n## Delivering Effective Feedback\n## Putting It All Together\n## The Importance of Feedback for Nonprofit Organizations\n## Background\n## Suggested Resources","[{\"question\":\"What is the SBI model for giving feedback in nonprofit organizations?\",\"answer\":\"SBI stands for Situation, Behavior, and Impact. Capture the specific situation, describe the behavior without judging the person, and discuss the impact on you.\"},{\"question\":\"Why should feedback focus on specific situations and observable behavior?\",\"answer\":\"Specificity provides context so the recipient can link the behavior to a time and place. Describing what was done, not who the person is, reduces defensiveness and makes the feedback actionable.\"},{\"question\":\"How does effective feedback support nonprofit mission and staff development?\",\"answer\":\"Effective feedback enables people to make informed choices about future actions, improves open communication, and helps teams address problems directly. This strengthens the probability that leadership goals are understood and acted on.\"}]","An IDEAS INTO ACTION GUIDEBOOKS - Feedback That Works for Nonprofit Organizations | PDF",1790719742,91]