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It links computer-based office technologies to new “informating” work that demands intellectual skill development, and it emphasizes how rapid organizational change requires flexible, intellectually developed personnel. It further explains that evolving relationships and knowledge-intensive information management raise the need for university-based education to support career mobility.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/an-argument-for-having-office-support-studies-inthe-university-system/597137/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/an-argument-for-having-office-support-studies-inthe-university-system/597137.png","ImageObject",300,407,{"name":92,"@type":93},"Rainbow Cat","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":81},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why do the authors argue that office-support education should be led by universities?","Question",{"text":112,"@type":113},"They argue that universities must provide the educational transformation needed to prepare personnel to exploit computer-based technologies and to meet the evolving demands of office-support roles.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How do computer-based office technologies change the office-support role?",{"text":117,"@type":113},"They capture data and make it available to creative users, creating an “informating” process that requires intellectual skill development for office-support personnel as knowledge workers.",{"name":119,"@type":110,"acceptedAnswer":120},"What four aspects of the 1990s work setting do the authors plan to examine?",{"text":121,"@type":113},"They will examine the availability of information technologies, the need for learning cultures in organizations, major changes in the administrative support role, and the importance of career mobility for those starting careers in office administration.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},597137,1792211324,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":81,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},962090769181,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Editorial  \n# AN ARGUMENT FOR HAVING OFFICE-SUPPORT STUDIES INTHE UNIVERSITY SYSTEM\n\nVIRGINIA SULLIVAN*and R.KENT YOUNG+  \n## ABSTRACT\n\nThe authors argue that,rather than abandoning education in secretariallofficeadministration disciplines,universities should be leading the educational trans-formation required to prepare personnel to exploit the potential of computer-based technologies.Four points support the argument.First,computer-basedoffice technologies capture data and make it available to creative users who canuse it for innovative purposes.This“informating”process requires intellectiveskill development for all knowledge workers including office-support personnel.Second,the rapid changes being forced on organizations require flexible,intellectually developed personnel to support manager-leaders in the tasks ofmaintaining competitiveness in the 1990s and beyond.Third,as the stereotypicalauthoritarian,boss-secretary relationship changes toward apartnershiprelation-ship,office-support personnel will need the intellectualfoundation provided by auniversity education.Finally,as a key contributor to the knowledge-intensiveinformation management team,office-support personnel require a universityeducation to ensure career mobility as they mature in their skills.  \nRapid product and process innovation in the context of a highly interdependentglobal economy have characterized the 1980s and are expected to characterize theforeseeable future for business organizations.These trends are feeding on andbeing driven by advances in information technologies,including computer-baseddata support and communications.  \nWe believe that rapid change in business organizations directly affects thesecretarial/office-support role and argue that education for that role must takeplace in universities if the substantial benefits of information technologies are to berealized.  \nOur concern about education for the office-support role was stimulated by ourparticipation in the review of a Secretarial Arts Department at St.Francis Xavier  \n*Division of Adult and Vocational Education,University of New BrunswickDepartment of Business Administration,St.Francis Xavier University  \n2 Virginia Sullivan and R.Kent Young  \nUniversity,a small undergraduate university,and the subsequent decision by theUniversity Senate to close,rather than transform,the department.A sisterinstitution,Acadia University,and several American universities have alsorecently discontinued secretarial or office administration programs.Otheruniversities have eliminated the name \"secretary,\"added computer and communi-cation courses,and dropped the teaching of shorthand in an effort to transformtheir programs to meet the demands of the 1990s.The University of WesternOntario,which had taken that route also,is phasing out its Administrative OfficeManagement Studies program and replacing it with Administrative and Informa-tion Studies.  \nSeveral factors militate against locating office administration studies inuniversities -the low status of pragmatic studies among university faculty in thearts and sciences,conventional wisdom in both universities and governments thatpragmatic studies are essentially procedural training which should be done on thejob or in community colleges,a lack of consensus on the related issue of whetherliberal arts applies to subject content or teaching process or both,pressures onuniversities to find ways to eliminate departments and so reduce expenses,and theobsolescence of many university programs in secretarial studies.On the last point,most secretarial arts programs have concentrated too long on keyboard andshorthand skills,which claimed time in the curriculum but had little credibility asuniversity disciplines.Now,however,with the new computer and communicationtechnologies,keyboard and shorthand skills have become less important thanintellectual and interpersonal skills.  \nThe prevailing attitudes toward secretarial/office-support studies may havebeen appropriate for an","cbCaiumQWxzA1nOw","https://ap.wps.com/l/cbCaiumQWxzA1nOw","pdf",617933,15,"English","# ABSTRACT\n## INFORMATING TECHNOLOGIES","[{\"question\":\"Why do the authors argue that office-support education should be led by universities?\",\"answer\":\"They argue that universities must provide the educational transformation needed to prepare personnel to exploit computer-based technologies and to meet the evolving demands of office-support roles.\"},{\"question\":\"How do computer-based office technologies change the office-support role?\",\"answer\":\"They capture data and make it available to creative users, creating an “informating” process that requires intellectual skill development for office-support personnel as knowledge workers.\"},{\"question\":\"What four aspects of the 1990s work setting do the authors plan to examine?\",\"answer\":\"They will examine the availability of information technologies, the need for learning cultures in organizations, major changes in the administrative support role, and the importance of career mobility for those starting careers in office administration.\"}]","AN ARGUMENT FOR HAVING OFFICE-SUPPORT STUDIES INTHE UNIVERSITY SYSTEM | PDF",1792084460,38]