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We know that healthcare can feel overwhelming at times, especially when navigating appointments, procedures, and transitionsin care. This Patient and Family  \ne-Handbook is designed to support you throughout your health journey, from appointments to aftercare. Within these pages, you will find practical information about hospital services, patient rights, data protection, and financial guidance. The handbook also highlights how digital tools such as the NUHS App can make managing your care more convenient.  \nIf you have any questions along the way, our empowered and caring staff are always here to support you.    \n2  \nCONTENTS  \nsection 1  \nUsing the NUHS App 4  \nsection 2  \nUseful Information 7  \nsection 3  \nYour Specialist Outpatient Clinic 11 (SOC) Visit  \nsection 4  \nPreparing for your Surgery 23  \nsection 5  \nYour Inpatient Stay 33  \nsection 6  \nBill Payment Options 46  \nsection 7  \nFinancial and Social Assistance 50  \nsection 8  \nRequesting for Medical Report 52  \nsection 9  \nPatient Rights and Responsibilities 55  \nsection 10  \nPersonal Data Protection Act 57  \nsection 1  \nUsing the  \nNUHS App  \nsection 1:  \n Using the NUHS App  \nDownload the NUHS App to elevate your experience with us and be in control of your own care as we partner you on your healthcare journey.  \nDownload the NUHS App now!  \nSearch for 'NUHS' on the app store.  \nYour personalised appointment assistant  \nMake, change, or cancel appointments, and stay organised with appointment reminders. Get live help from our contact centre agents if you need.  \nTeleConsult  \nanytime, anywhere  \nSave travel time. Talk to your doctors, nurses or allied health professionals remotely.  \nPaperless billing  \nNever miss an outstanding payment – receive push notificationsand manage all your bills.  \nEasy medication management  \nRequest for prescriptions and order medications without having to visit our pharmacy.  \nsection 1:  \nUsing the NUHS App  \nTest results and medical certificate  \nView your test results in easy format and your Medical Certificate/ time chit in digital form.  \nTailored care plan from our doctors to you  \nReceive a personalised care plan to manage your condition, fora healthier lifestyle.  \nSecured access to medical records  \nRequest for your medical records securely and keep them handy with ease.  \nSeamless health monitoring  \nPerform tasks assigned to you by your care team and track your progress.  \nChatbot  \nUnlock instant round-the-clock support on health tips and recommendations.  \nExclusive Health Together Membership  \nReceive health screening reminders, health and wellness tips, access educational events by NUHS and use self-assessment tools for your  \nwell-being.  \nsection 2  \nUseful Information  \nsection 2:  \nUseful Information  \nGetting to AH  \n| | By Public Bus\u003Cbr>Alight at Alexandra Hospital (Bus Stop Code: 11511)\u003Cbr>Take buses 14, 33, 51, 61, 93, 100, 120, 195, 197 |\n| --- | --- |\n\n| By Shuttle Bus\u003Cbr>Between Queenstown MRT (Exit B) and Alexandra Hospital\u003Cbr>Between National University Hospital (NUH) and Alexandra Hospital | |\n| --- | --- |\n\nParking Rates  \nCar  \nMonday to Sunday  \n(including Public Holiday)  \n7.00am to 6.59am:  \n$0.035/min (max cap $25)  \nMotorcycle  \nMonday to Sunday  \n(including Public Holiday)  \n7.00am to 6.59am: per entry $1.30  \nsection 2:  \n Useful Information  \nGetting around AH  \nYou may view the most updated visitor policy and registration here.  \nPersonal Mobility Aids and Devices  \n Personal Mobility Aid (PMA)  \nPersonal Mobility Aids may be used in hospital premises, but are not allowed in inpatient wards except for special cases. Patients should make the necessary arrangements to bring their PMAs home prior to admission.  \nPlease note that unauthorised charging of PMAs are strictly not allowed.  \nMotorised wheelchair ","cbCaisgGcXquvfLy","https://ap.wps.com/l/cbCaisgGcXquvfLy","pdf",3069158,59,"English","# Contents\n## Using the NUHS App\n## Useful Information\n## Your Specialist Outpatient Clinic (SOC) Visit\n## Preparing for your Surgery\n## Your Inpatient Stay\n## Bill Payment Options\n## Financial and Social Assistance\n## Requesting for Medical Report\n## Patient Rights and Responsibilities\n## Personal Data Protection Act","[{\"question\":\"What can the NUHS App help patients do before and during care?\",\"answer\":\"The NUHS App supports making, changing, or canceling appointments, provides appointment reminders, enables teleconsults, and sends paperless billing notifications. It also helps with prescription requests and medication ordering.\"},{\"question\":\"How can patients access test results and medical certificates digitally?\",\"answer\":\"Patients can view test results in an easy format and obtain their Medical Certificate/time chit in digital form through the handbook’s NUHS App features.\"},{\"question\":\"Are personal mobility aids and devices allowed in hospital wards?\",\"answer\":\"Personal Mobility Aids may be used on hospital premises but are not allowed in inpatient wards except for special cases. Patients should arrange to bring PMAs home prior to admission, and unauthorised charging is not allowed.\"}]","Alexandra Hospital Patient and Family e-Handbook - NUHS App | PDF",149]