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The guide explains why schools receive an ACT email with a URL and secure access credentials, who receives them, and how the Audio Assessment link appears in the account before the test event. It also covers locating missing emails, refreshing credentials after contact changes, forward/transfer rules, login entry responsibilities, case sensitivity, group testing with separate student pacing, and device/browser compatibility limits including Safari support and tablet restrictions.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/act-pre-recorded-audio-faqs-act-national-program/529475/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/act-pre-recorded-audio-faqs-act-national-program/529475.png","ImageObject",300,407,{"name":92,"@type":93},"Muffet","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-10","2026-10-09",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why did I receive an email from ACT with a URL and access credentials for pre-recorded audio?","Question",{"text":112,"@type":113},"Pre-recorded audio was requested in Test Accessibility and Accommodations (TAA) and approved for one or more of your students. The credentials provide secure access to the pre-recorded test, which will no longer be administered using a USB drive.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Why is the Audio Assessment section blank when I log in?",{"text":117,"@type":113},"On the Wednesday before the test event, the Audio Assessment section will contain the link to the event. If the link is not visible then, use a recommended web browser and clear your cache/cookies, log out, and log back in.",{"name":119,"@type":110,"acceptedAnswer":120},"Who enters the access credentials on test day, and should the login be shared?",{"text":121,"@type":113},"The school official must enter the login information. 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The provided access credentials enable secure access to the pre-recorded test. The test will no longer be administered using a USB drive.  \nQ2: Who does ACT send the url and access credentials to?  \nA: The credentials will be emailed to the school official who certified the student's test in TAA.  \nQ3: Why is the Audio Assessment section blank when I log in?  \nA: On the Wednesday before the test event, the Audio Assessment section will contain the link to the test event. If the link is not visible on the Wednesday before the test event, make sure you are using one of the recommended web browsers and then log out and clear the cache/cookies from your history. When you log back in, you should seethe link to the test event.  \nQ4: What do I do if I cannot locate the email that ACT sent?  \nA: Search your email folder [for @act.org](for @act.org) to see if you can locate the email. The subject line will read “ACT, Inc. Secure Audio Test Assigned Access.” The email will be sent from  \n[donotreply@act.org. If](donotreply@act.org. If) it does not appear in your inbox, check your junk/spam folder. If you cannot find the email by the Thursday before your testing window begins, contact ACT at 319.337.1332 between 8 a. m. and 5 p. m.  \nCentral time or email [actaccom@act.org](actaccom@act.org) and request a new link. The new email’s access credentials will refresh and override any previous emails sent.  \nOn national testing days, Accommodations staff are available to answer questions in the morning.  \nQ5: My school email address has changed; should I contact ACT?  \nA: Yes. If your email address has changed, contact ACT at [actaccom@act.org](actaccom@act.org) and provide your contact information, including the name of your school, your old email address, and your new email address.  \nQ6: Can ACT forward the email with the url and access credentials to another school official?  \nA: No. ACT can only send the url and access credentials to the school official who completed the certification in TAA.  \nQ7: Can the school official who received the email forward the access credentials to another school official who will administer the test?  \nA: Yes. If the school official who receives the email will not be administering the test, they must forward the email to the school official who will be administering the test.  \nQ8: On test day, who logs in and enters the access credentials?  \nA: The school official must enter the login information. The login information should not be shared with the student, nor should it be saved on the device(s) .  \nQ9: Is the login information case sensitive?  \nA: Yes. Enter the login information exactly as it appears in the email you received.  \nQ10: One or more of my students were approved for both a human reader and prerecorded audio. Which format will I receive?  \nA: If both options are approved in TAA, ACT defaults to pre-recorded audio.  \nACT defaults to the pre-recorded audio to allow for group testing. Students who test in the same room are required to wear headphones.  \nQ11: If students test together, can they test at their own pace?  \nA: Yes. Although the room supervisor starts and stops each test section for a group testing together, individual students advance through each test section of the pre-recorded audio at their own pace.  \nQ12: Can more than one student test at the same time using the url?  \nA: Yes. The provided access credentials are specific to the test event, not","cbCairoZTcT5btTd","https://ap.wps.com/l/cbCairoZTcT5btTd","pdf",119479,"English","# Pre-Recorded Audio FAQs\n## Access Credentials and Email Notifications\n## Audio Assessment Link Timing\n## Missing Email and Contact Updates\n## Forwarding Credentials and Login Responsibilities\n## Testing Format, Pacing, and Device/Browser Compatibility","[{\"question\":\"Why did I receive an email from ACT with a URL and access credentials for pre-recorded audio?\",\"answer\":\"Pre-recorded audio was requested in Test Accessibility and Accommodations (TAA) and approved for one or more of your students. The credentials provide secure access to the pre-recorded test, which will no longer be administered using a USB drive.\"},{\"question\":\"Why is the Audio Assessment section blank when I log in?\",\"answer\":\"On the Wednesday before the test event, the Audio Assessment section will contain the link to the event. If the link is not visible then, use a recommended web browser and clear your cache/cookies, log out, and log back in.\"},{\"question\":\"Who enters the access credentials on test day, and should the login be shared?\",\"answer\":\"The school official must enter the login information. The login information should not be shared with the student and should not be saved on the device(s).\"}]","ACT Pre-Recorded Audio FAQs - ACT National Program | PDF",1791521280]