[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-386157-105":59,"doc-detail-386157-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","ace-certification-frequently-asked-questions","ACE Certification - Frequently Asked Questions","","ACE Certification Frequently Asked Questions covers login and account setup on the RegisterASA system, including how to create a profile and choose a single coaching role. It explains activation of background checks, expected processing timelines, and what to do if duplicate invoices or incorrect certification levels appear. It also provides troubleshooting steps for video playback and guidance on submitting help tickets for technical or status issues.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/ace-certification-frequently-asked-questions/386157/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/ace-certification-frequently-asked-questions/386157.png","ImageObject",300,407,{"name":92,"@type":93},"นรินทร์","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-09-24",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"How do I log in to the RegisterASA site if I took the ACE Certification Test last year?","Question",{"text":112,"@type":113},"Log in to the RegisterASA website through your browser and follow the instructions in your Personal Steps grid.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What should I do if I’m charged twice for the same background check and ACE Certification services?",{"text":117,"@type":113},"This is usually caused by multiple profiles for the same person. Contact your local ASA Commissioner with the invoice number, team ID, and member ID numbers affected so they can ensure proper credit for the duplicate charges.",{"name":119,"@type":110,"acceptedAnswer":120},"What can I do if the test video won’t play smoothly or stops altogether?",{"text":121,"@type":113},"Delete your browser’s temporary files and cookies, then refresh your browser. Also do not skip ahead while watching; watch the video as it plays and answer the questions presented.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},386157,1791765552,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":52,"preview_page_count":4},2336475104957,"https://ap-avatar.wpscdn.com/avatar/22000c4c6bd8a5076e1?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787554080175789136","ACE Certification Frequently Asked Questions  \nHow do I log in if I took the ACE Certification Test last year? Log in to the RegisterASA website by accessing [www.registerasa.com](www.registerasa.com) through your browser. Look for instructions in your Personal Steps grid.  \nI forgot my password, I have a new email address…How do I log in? Please see the document titled “Login and Profile Help” that is located on the [RegisterASA.com](RegisterASA.com) homepage.  \nHow do I get started with my ACE Certification?  \n• Log in [at www.registerasa.com](at www.registerasa.com).  \n• If you are new to RegisterASA, and you are not being registered by someone else such as a team administrator or head coach, click the “Create Profile” button.  \n• On the page that follows, skip the top part of the form and scroll to the bottom of the page and click the “Create Account” button.  \n• Now that you are on the “create a member profile form” fill out the form completely and select one of the coaching roles. ONLY ONE COACHING ROLE IS NECESSARY. A coach role is required to gain access to the ACE certification system.  \n• When you select multiple roles for your account, your name may be listed separately with each member type in the team grid. This does NOT mean you will be charged a fee for each membership type. You only have to pay one registration fee per person. HOWEVER, IT IS NOT NECESSARY, AND NOT RECOMMENDED, TO SELECT MULTIPLE COACHING ROLES.  \n• Congratulations! You can now use the new RegisterASA system and access the ACE Certification process.  \nI have paid for my background check and ACE Certification with my credit card, and now the invoice is charging me for the same services . What should I do? This is usually due to multiple profiles for the same person. Contact your local ASA Commissioner and provide them with the invoice number, team ID number, and member ID numbers that are affected in being charged twice, and he will contact ASA to ensure the proper credit is provided for the duplicate charges on your account. TO AVOID THIS ISSUE IN THE FUTURE PLEASE ENSURE THAT ONLY ONE PROFILE IS USED.  \nHow do I activate a background check so that I may continue with my ACE Certification Test? On the “Homeplate” page there is a grid under “Personal Steps” at the top of the page. In the grid, click the “Purchase” link for the ACE Certification w/ Background Check to pay for the two services. Click the “I Agree” button for the background check consent form and provide your credit card information. After you successfully pay for your ACE Certification, the background check should run automatically. Click the refresh button on your browser to update the information in the Personal Steps grid. If after a few minutes the status for the background check stays on “not started”, click on the background check link under the requirement column. This should move your background check status to either “Pending” or “Cleared”.  \nWhen your background check has cleared a new link will appear. Click on the ACE Certification w/ Background Check link to access the ACE test. After you complete and pass the test, the status will change to complete and your registration will be ready to submit (if this is a requirement by the local ASA office) .  \nWhat if my association requires that I pay for the background check through my team invoice? How do I start the background check? Normally when this is done, the local ASA Commissioner will run your background check after payment is received. You can find out from your Team or League Administrator whether payment has been submitted to the Commissioner. Please allow the Commissioner 5-7 working days for processing. You can check the status of your background check through the Personal Steps grid. Once your background check status shows “Cleared”you will be able to activate the ACE Certification.  \nWhat if I have not received information on the status of my background check?  \nIf the background check was paid by invoice, firs","cbCaimsbJSrFAo7F","https://ap.wps.com/l/cbCaimsbJSrFAo7F","pdf",156772,"English","# Frequently Asked Questions\n## Account login and profile setup\n## Getting started with ACE Certification and background checks\n## Billing, certification level issues, and video/test troubleshooting","[{\"question\":\"How do I log in to the RegisterASA site if I took the ACE Certification Test last year?\",\"answer\":\"Log in to the RegisterASA website through your browser and follow the instructions in your Personal Steps grid.\"},{\"question\":\"What should I do if I’m charged twice for the same background check and ACE Certification services?\",\"answer\":\"This is usually caused by multiple profiles for the same person. Contact your local ASA Commissioner with the invoice number, team ID, and member ID numbers affected so they can ensure proper credit for the duplicate charges.\"},{\"question\":\"What can I do if the test video won’t play smoothly or stops altogether?\",\"answer\":\"Delete your browser’s temporary files and cookies, then refresh your browser. Also do not skip ahead while watching; watch the video as it plays and answer the questions presented.\"}]","ACE Certification - Frequently Asked Questions | PDF",1790272521]