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The agenda covers the Gateway integrated program (CritiCall, APCO, and SAVE 911), job outlook, and next steps. It details basic job qualifications for 911 dispatchers, then outlines assessment modules and training topics such as call processing, telephony, radio communications, and NIMS incident command system. 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The document also lists high school diploma, no felony convictions, vision correctable to 20/20, strong verbal/written communication, and the ability to react to stressful situations and handle multiple tasks.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What assessment components are included in the CritiCall modules?",{"text":117,"@type":113},"Assessment modules cover decision making, data entry, data entry with audio, call summarization, cross referencing with audio, character comparison, memory recall, prioritization with audio, numeric recall, map reading, spelling, sentence clarity, and reading comprehension.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the scheduling and registration process work for CritiCall and the training courses?",{"text":121,"@type":113},"CritiCall assessments are appointment-only; candidates call Kurt Lois to schedule. Assessments are offered at specific Gateway campuses, and registration/payment are completed through Student Services. Scores are provided immediately, but eligibility is reviewed by Gateway, and candidates are notified within two business days. 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S. citizen  \n● Minimum age-18  \n● Driver license  \n● Good driving record  \n● Good physical condition  \n● High school diploma  \n● No felony convictions  \n● Vision correctable to 20/20  \n● Good verbal and written communication skills  \n● React quickly and effectively to stressful situations  \n● Able to work evenings, weekends, and holidays  \n● Ability to keyboard/type XX words per minute  \n● Knowledge and skills in operating computer systems  \n● Clear and concise speech  \n● Ability to handle several tasks simultaneously  \n● Ability to perform essential functions of this position  \n● Ability to pass performance tests involving keyboarding & listening skills  \n911 Dispatcher Assessment & Training  \nAssessment Modules  \nDecision Making Data Entry  \nData Entry with Audio  \nCall Summarization 1  \nCall Summarization 2 Cross Referencing  \nCross Referencing with Audio Character Comparison Memory Recall  \nMemory Recall-Numeric with Audio Prioritization  \nMap Reading Spelling Sentence Clarity  \nReading Comprehension  \nGateway Student Services  \nElkhorn/Burlington Student Services  \n262-741-8300  \nKenosha Student Services  \n262-564-2300  \nRacine Student Services  \n262-619-6300  \nTraining Topics  \nIntroduction to Your New Career Interpersonal Communication Telephone Communications Techniques:  \nCall Processing  \nTelephony – Traditional Technology  \nTelephony – Emerging Technology  \nTelephony – TTY  \nTelematics  \nComputer Aided Dispatch (CAD) and Related Technologies Radio Communication Techniques  \nRadio Technology Call Classification  \nNIMS Incident Command System Liability Issues  \nPreparing for Your New Career  \n911 Dispatcher Training  \nAssessment Schedule  \nCritiCall Assessments are by appointment only.  \nPlease call Kurt Lois at 262-­‐564-­‐2532 to make an appointment.  \nAssessments are offered at the following gateway Campuses: Burlington, Elkhorn, Racine and Kenosha. You must register and pay for the assessment at Student Services at any of the Gateway Technical College campuses listed below. You may call to register ONLY if you are paying by credit card.  \nYou will receive your test scores immediately; however, the scores must be reviewed by Gateway to determine if you are eligible to register for the training program. You will be notified regarding your eligibility to register for the training within two business days after completing your assessment.  \n911 Dispatcher Training  \nFall 2011  \nTraining Dates  \nPublic Safety Telecommunicator 1  \nPre-requisite: none. Program length: 24 hours  \nOctober 24 through November 1, 2011  \nClass meets Monday, Tuesday, and Thursday evenings, 6-9:30 pm and Saturdays 8 am–2:30 pm.  \nCourse cost: $324 Includes text Class meeting dates:  \nMonday 10/24  \nTuesday 10/25  \nThursday 10/27  \nSaturday 10/29  \nMonday 10/31  \nTuesday 11/1  \nPublic Safety Telecommunicator 2  \nPre-requisite: Public Safety Telecommunicator 1 Program length: 24 hours November 3 through November 12, 2011  \nCourse cost: $235  \nClass meets Monday, Tuesday, and Thursday evenings, 6-9:30 pm and Saturdays 8 am–2:30 pm.  \nThursday 11/3  \nSaturday 11/5  \nMonday 11/7  \nTuesday 11/8  \nThursday 11/10  \nSaturday 11/12  \nCompletion of both courses is required for APCO and U.S. Dept. of Homeland Security’s NIMS Incident Command System certifications.  \nCourses are not available for registration until after you take the CritiCall assessment and receive an approval to register.","cbCaiurwmFgbCCqk","https://ap.wps.com/l/cbCaiurwmFgbCCqk","pdf",246910,"English","# Agenda\n## 911 Dispatcher Basic Job Qualifications\n## 911 Dispatcher Assessment & Training\n### Assessment Modules\n### Training Topics\n## Assessment Schedule\n## 911 Dispatcher Training - Fall 2011","[{\"question\":\"What are the basic job qualifications for a 911 dispatcher?\",\"answer\":\"Requirements include being a U.S. citizen, minimum age 18, holding a driver license with a good driving record, and maintaining good physical condition. The document also lists high school diploma, no felony convictions, vision correctable to 20/20, strong verbal/written communication, and the ability to react to stressful situations and handle multiple tasks.\"},{\"question\":\"What assessment components are included in the CritiCall modules?\",\"answer\":\"Assessment modules cover decision making, data entry, data entry with audio, call summarization, cross referencing with audio, character comparison, memory recall, prioritization with audio, numeric recall, map reading, spelling, sentence clarity, and reading comprehension.\"},{\"question\":\"How does the scheduling and registration process work for CritiCall and the training courses?\",\"answer\":\"CritiCall assessments are appointment-only; candidates call Kurt Lois to schedule. Assessments are offered at specific Gateway campuses, and registration/payment are completed through Student Services. Scores are provided immediately, but eligibility is reviewed by Gateway, and candidates are notified within two business days. Training registration is available only after completing the assessment and receiving approval.\"}]","911 Dispatcher Orientation - Training Schedule, Qualifications & Assessment | PDF",1791156281,15]