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Covers required records and physical inspections, use of the Wisconsin Buyers Guide, and what dealers must disclose from manufacturer or auction notices, prior documents, and inspection/repair records. Clarifies diminished value relevance, the Buyers Guide not being a warranty, and when dealerships must remedy undisclosed problems.",{"@graph":69,"@context":120},[70,84,99],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/7-used-vehicle-disclosure-sales-the-reasonable-care-standard/437356/",{"url":83,"name":65,"@type":85,"author":86,"headline":65,"publisher":89,"fileFormat":92,"inLanguage":63,"description":67,"dateModified":93,"datePublished":93,"encodingFormat":92,"isAccessibleForFree":94,"interactionStatistic":95},"DigitalDocument",{"name":87,"@type":88},"Alex Sinclair","Person",{"url":74,"name":90,"@type":91},"DocShare","Organization","application/pdf","2026-09-29",true,{"@type":96,"interactionType":97,"userInteractionCount":4},"InteractionCounter",{"@type":98},"ViewAction",{"@type":100,"mainEntity":101},"FAQPage",[102,108,112,116],{"name":103,"@type":104,"acceptedAnswer":105},"What are Wisconsin dealerships required to disclose for used vehicles?","Question",{"text":106,"@type":107},"Dealerships must complete the Wisconsin Buyers Guide based on information found using reasonable care, and they disclose the vehicle’s condition there. The Buyers Guide is provided to the purchaser at delivery and supported by required records and physical inspections.","Answer",{"name":109,"@type":104,"acceptedAnswer":110},"What does the “reasonable care” standard require during a vehicle inspection?",{"text":111,"@type":107},"Dealers must test drive the vehicle and inspect the interior and exterior, including under the hood and under the vehicle. They are not required to take the vehicle apart or run tests unless necessary to diagnose apparent symptoms, and they report relevant information from manufacturer/auction notices, prior documents, and their own inspection and repair records.",{"name":113,"@type":104,"acceptedAnswer":114},"When can a dealership be required to remedy problems not disclosed on the Buyers Guide?",{"text":115,"@type":107},"It is an unfair practice to refuse to remedy an undisclosed problem if the problem existed at the time of sale, could have been found using reasonable care, was not disclosed, and is reported to the dealer when discovered while the vehicle is made available to the dealership.",{"name":117,"@type":104,"acceptedAnswer":118},"How does a Carfax report after purchase affect a diminished value or liability claim?",{"text":119,"@type":107},"If the dealership met the reasonable care standard at sale, the Wisconsin DMV would not hold the dealership responsible for damage information that appears on a Carfax report after the sale. If the dealer ran Carfax before sale, knew the vehicle was damaged, and failed to disclose, then the dealer did not meet the reasonable care standard. Dealers are not required by law to run Carfax reports, though many choose to.","https://schema.org",{"og:url":83,"og:type":122,"og:title":65,"og:site_name":90,"og:description":67},"article",{"robots":124,"canonical":83},"index,follow",{"doc_id":126,"site_id":62},437356,1790681263,{"code":4,"msg":5,"data":129},{"doc_id":126,"user_id":130,"nickname":87,"user_avatar":131,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":137,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":67,"update_tm":127,"read_time":24},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Video Presentation Text : Sales : 7 Used Vehicle Disclosure – The reasonable care standard  \nHi, I’m Sue Miller with the Wisconsin Automobile & Truck Dealers Association. In this video, I’ll be addressing a common consumer question:  \n“I wasn’t told about damage when I purchased my vehicle, but now a Carfax report shows it was involved in an accident. Am I entitled to compensation for diminished value?”  \nThere are really two parts to this question:  \nFirst, what are dealerships required to disclose?  \nAnd second, when is diminished value relevant, and to what extent?  \nThis video focuses on the first part—dealership inspection and disclosure requirements.  \nIn Wisconsin, dealerships are required to conduct both a records inspection and a physical inspection of a vehicle, and to disclose the vehicle’s condition on the Wisconsin Buyers Guide. The Buyers Guide is a label that must be displayed on the vehicle while it is offered for sale and is provided to the purchaser at delivery.  \nDealers retain a signed copy of the Buyers Guide in their records, which the customer signs at the time of delivery. The Wisconsin Department of Transportation explains these inspection and disclosure requirements on the back of the Buyers Guide.  \n“The Guide  \nDealerships complete the Wisconsin Buyers Guide to report the existing condition of the used vehicle. Information on the Guide is based on what the dealership can find using reasonable care. The Guide cannot tell you everything you need to know. Test drive the vehicle. Have your own expert check the vehicle, if the dealership allows.”  \n“The Reasonable Care Standard  \nDealerships are required to test drive the vehicle and to inspect the interior and exterior of the vehicle including under the hood and under the vehicle. They are not required to take the vehicle apart (except brakes) or run tests unless necessary to diagnose apparent symptoms. Dealerships are required to report information they get from manufacturer and auction notices, prior owner documents and disclosures, and their own vehicle inspection and repair records. Dealerships are not required to contact prior owners or get records of previous titles unless necessary to clear up inconsistent or questionable information that is apparent.”  \n“Vehicle History and Title Brands  \nA vehicle’s past mat affect its performance, warranty, and value. Using reasonable care, dealerships report vehicle history, use and permanent brands that are on the title or will be on the next title as required by Wisconsin statute 342.10.”  \nThe Guide continues with guidance for the purchaser regarding the title and contracts, then it provides information about the dealers obligations to remedy undisclosed problems.  \n“Obligation to Remedy Undisclosed Problems  \nThe disclosures on this guide are not a warranty. However, it is an unfair practice for a dealership to refuse to remedy any problem that should have been disclosed on the Guide if the problem:  \n• Existed at the time of sale  \n• Could have been found using reasonable care  \n• Was not disclosed, and  \n• Is reported to the dealer when discovered and the vehicle is made available to the dealership.”  \nSo where does the Carfax report fit into all of this?  \nIf a dealership met the reasonable care standard when inspecting and disclosing the vehicle, the Wisconsin DMV would not hold the dealership responsible for damage information that appears on a Carfax report after the sale.  \nHowever, to be clear: if the dealership ran a Carfax report prior to the sale, knew the vehicle had been damaged, and failed to disclose that information, then the dealership did not meet the reasonable care standard.  \nIf a dealership ran a Carfax at the time of sale and the report did not show any damage, the dealership cannot disclose information it did not know.  \nIt’s also important to note that dealerships are not required to run Carfax reports on vehicles they offer for sale. Many dealerships choose to do so, but it is not a","cbCaioK8uJnVry1J","https://ap.wps.com/l/cbCaioK8uJnVry1J","pdf",111913,"English","# Dealership disclosure requirements\n## Wisconsin Buyers Guide and inspections\n## Reasonable care standard\n## Vehicle history and title brands\n## Obligation to remedy undisclosed problems\n## How Carfax fits in","[{\"question\":\"What are Wisconsin dealerships required to disclose for used vehicles?\",\"answer\":\"Dealerships must complete the Wisconsin Buyers Guide based on information found using reasonable care, and they disclose the vehicle’s condition there. The Buyers Guide is provided to the purchaser at delivery and supported by required records and physical inspections.\"},{\"question\":\"What does the “reasonable care” standard require during a vehicle inspection?\",\"answer\":\"Dealers must test drive the vehicle and inspect the interior and exterior, including under the hood and under the vehicle. They are not required to take the vehicle apart or run tests unless necessary to diagnose apparent symptoms, and they report relevant information from manufacturer/auction notices, prior documents, and their own inspection and repair records.\"},{\"question\":\"When can a dealership be required to remedy problems not disclosed on the Buyers Guide?\",\"answer\":\"It is an unfair practice to refuse to remedy an undisclosed problem if the problem existed at the time of sale, could have been found using reasonable care, was not disclosed, and is reported to the dealer when discovered while the vehicle is made available to the dealership.\"},{\"question\":\"How does a Carfax report after purchase affect a diminished value or liability claim?\",\"answer\":\"If the dealership met the reasonable care standard at sale, the Wisconsin DMV would not hold the dealership responsible for damage information that appears on a Carfax report after the sale. If the dealer ran Carfax before sale, knew the vehicle was damaged, and failed to disclose, then the dealer did not meet the reasonable care standard. Dealers are not required by law to run Carfax reports, though many choose to.\"}]","7 Used Vehicle Disclosure - Sales - The Reasonable Care Standard | PDF"]