[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-492351-105":59,"doc-detail-492351-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","4-restaurant-scenarios-key-vocabulary-phrases-dining-apology-role-play","4 Restaurant Scenarios - Key Vocabulary Phrases - Dining Apology Role-play","","A set of four restaurant service role-play scenarios centered on common customer complaints and polite apologies. The material provides key vocabulary phrases for situations such as cold food, incorrect orders, long waiting times, and requesting a mild dish instead of something spicy. Dialogue lines include interactions with staff, checking on orders, requesting a new dish, and handling special dietary concerns like allergies, with responses focused on quick resolution and customer reassurance.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":53,"@type":76,"position":81},"https://docshare.wps.com/document/lifestyle/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/4-restaurant-scenarios-key-vocabulary-phrases-dining-apology-role-play/492351/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/4-restaurant-scenarios-key-vocabulary-phrases-dining-apology-role-play/492351.png","ImageObject",300,407,{"name":92,"@type":93},"gewufjwa","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-09","2026-10-01",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What key phrases are used when the food is cold?","Question",{"text":112,"@type":113},"The scenarios use the phrase “I’m sorry to bother you but the food is quite cold.” and staff replies that they will warm it up right away and apologize.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How do the dialogues handle an incorrect order?",{"text":117,"@type":113},"When customers say “Excuse me, this isn’t what I ordered,” the staff acknowledges the mistake and brings out the correct order as soon as possible.",{"name":119,"@type":110,"acceptedAnswer":120},"What should customers say if they need their dish to be mild instead of spicy?",{"text":121,"@type":113},"Customers use “I’m sorry, but I ordered a mild version of this dish and this is quite spicy,” prompting staff to address the request and remake the food if needed.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},492351,1791091424,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":52,"category_name":53,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":24,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":39},3985747882900,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","| 4 Restaurant Scenarios |  |\n| --- | --- |\n| \u003Cbr>Key Vocabulary Phrases\u003Cbr>1.“I’m sorry to bother you but the food is quite cold.”\u003Cbr>2.“Excuse me, this isn’t what Iordered.”\u003Cbr>3.“I’m really sorry to bother you, but we have somewhere to be and it’s been a while. Do you think you could check on our food?”\u003Cbr>4.“I’m sorry, but I ordered a mild version of this dish and this is quite spicy.” | A: Oh here comes the food. Iam starving!\u003Cbr>B: Me too.\u003Cbr>C: Here are your meals. Need anything else?\u003Cbr>B: I don’t think so.\u003Cbr>C: OK, enjoy.\u003Cbr>A: Hey, my grilled cheese is cold! I can’t believe it. We have been waiting forever and now cold grilled cheese….seriously? |\n| B: Well, let’s get the waitress over here.\u003Cbr>A: Oh, I’m sorry to bother you but my food’s quite cold. |  |\n\n\n| C: Oh is it? I am so sorry. I will warm it up for you right away. I really apologize for that. While you are waiting, I will bring you an appetizer on the house.\u003Cbr>A: That would be great, thanks. |  |\n| --- | --- |\n| A: I’m glad we made it out of the office for a quick bite to eat.\u003Cbr>B: Me too. I was starving in that meeting. I am surprised the boss didn’t hear my stomach grumbling.\u003Cbr>A: Here it comes. Mmmmm. It looks yummy.\u003Cbr>B: Oh man. I think I got the wrong order. Excuse me, this isn’t what I ordered.\u003Cbr>C: Oh you’re right. I’m sorry about that. I will bring out the right order as soon as possible. | \u003Cbr>Key Vocabulary Phrases\u003Cbr>1.“I’m sorry to bother you but the food is quite cold.”\u003Cbr>2.“Excuse me, this isn’t what Iordered.”\u003Cbr>3.“I’m really sorry to bother you, but we have somewhere to be and it’s been a while. Do you think you could check on our food?”\u003Cbr>4.“I’m sorry, but I ordered a mild version of this dish and this is quite spicy.” |\n\n\n| A: Here you can have a bite of mine while you wait.\u003Cbr>B: Thanks |  |\n| --- | --- |\n| \u003Cbr>Key Vocabulary Phrases\u003Cbr>1.“I’m sorry to bother you but the food is quite cold.”\u003Cbr>2.“Excuse me, this isn’t what Iordered.”\u003Cbr>3.“I’m really sorry to bother you, but we have somewhere to be and it’s been a while. Do you think you could check on our food?”\u003Cbr>4.“I’m sorry, but I ordered a mild version of this dish and this is quite spicy.” | A: What time did we get here?\u003Cbr>B: Yeah, I know, it’s been a while hasn’t it?\u003Cbr>A: I think we should check on the order and see why it’s taking so long. I want to get back on the road.\u003Cbr>B: I’m really sorry to bother you, but we have somewhere to be and it’s been a while. Do you think you could check on our food?\u003Cbr>C: Oh of course, sir. I’ll check on it right now.\u003Cbr>A: Thanks |\n| C: It should be another 5-10 minutes. It’s almost out. Is that ok? |  |\n\n\n| A: Ok sure. It’s just that we have to get going soon.\u003Cbr>B: It’ll be right out.\u003Cbr>A: Great, thanks. |  |\n| --- | --- |\n| \u003Cbr>Key Vocabulary Phrases\u003Cbr>1.“I’m sorry to bother you but the food is quite cold.”\u003Cbr>2.“Excuse me, this isn’t what Iordered.”\u003Cbr>3.“I’m really sorry to bother you, but we have somewhere to be and it’s been a while. Do you think you could check on our food?”\u003Cbr>4.“I’m sorry, but I ordered a mild version of this dish and this is quite spicy.” | B: Ah here’s the food. Great! Let’s dig in.\u003Cbr>A: Wait, you are allergic to pepper right?\u003Cbr>B: Yeah, so what?\u003Cbr>A: Well there’s a ton of pepper on your food. Didn’t you ask them to hold the pepper?\u003Cbr>B: You’re right I did. Hold on.\u003Cbr>I’m sorry, but I ordered a mild version of this dish and this is quite spicy. |\n\n\n| C: Oh yes, so sorry about that, ma’am. I will have the chef make a new one right away.\u003Cbr>B: That would be great, thanks.\u003Cbr>A: I am glad we caught that.\u003Cbr>B: Me too. | \u003Cbr>Key Vocabulary Phrases\u003Cbr>1.“I’m sorry to bother you but the food is quite cold.”\u003Cbr>2.“Excuse me, this isn’t what Iordered.”\u003Cbr>3.“I’m really sorry to bother you, but we have somewhere to be and it’s been a while. Do you think you could check on our food?”\u003Cbr>4.“I’m sorry, but I ordered a mild version of this dish and this is quite spicy.” |\n| --- | --- |","cbCaio6ZJIFUK4ps","https://ap.wps.com/l/cbCaio6ZJIFUK4ps","pdf",905458,"English","# Key Vocabulary Phrases\n## Scenario 1: Cold Food\n## Scenario 2: Wrong Order\n## Scenario 3: Long Wait and Checking Food\n## Scenario 4: Allergy and Remake Request","[{\"question\":\"What key phrases are used when the food is cold?\",\"answer\":\"The scenarios use the phrase “I’m sorry to bother you but the food is quite cold.” and staff replies that they will warm it up right away and apologize.\"},{\"question\":\"How do the dialogues handle an incorrect order?\",\"answer\":\"When customers say “Excuse me, this isn’t what I ordered,” the staff acknowledges the mistake and brings out the correct order as soon as possible.\"},{\"question\":\"What should customers say if they need their dish to be mild instead of spicy?\",\"answer\":\"Customers use “I’m sorry, but I ordered a mild version of this dish and this is quite spicy,” prompting staff to address the request and remake the food if needed.\"}]","4 Restaurant Scenarios - Key Vocabulary Phrases - Dining Apology Role-play | PDF",1790861713]