[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-561029-105":59,"doc-detail-561029-en":134},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":127,"head_meta":129,"extra_data":131,"updated_unix":133},105,"en","2k14-mvl-tv-continuously-rebooting-or-starting-up-in-android-recovery-mode-cure-steps-wipe-data-and-virgin-installation","2K14 MVL - TV continuously rebooting or starting up in Android recovery mode - Cure steps - Wipe Data and Virgin installation","","Troubleshooting guide for 2K14 Marvel TV sets, covering all series based on QV14.1E, when the device continuously reboots or starts in Android recovery mode. The procedure directs call center handling to work shops, then outlines two-stage repair: Part A wiping data using the attached WipeDataTool.upg from external storage and rebooting, with escalation to replacing the SSB if the reboot persists. Part B reinstalls the TV to return it to Virgin mode.",{"@graph":69,"@context":126},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/2k14-mvl-tv-continuously-rebooting-or-starting-up-in-android-recovery-mode-cure-steps-wipe-data-and-virgin-installation/561029/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/2k14-mvl-tv-continuously-rebooting-or-starting-up-in-android-recovery-mode-cure-steps-wipe-data-and-virgin-installation/561029.png","ImageObject",300,407,{"name":92,"@type":93},"Adam","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/octet-stream","2026-10-21","2026-10-12",true,{"@type":102,"interactionType":103,"userInteractionCount":8},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118,122],{"name":109,"@type":110,"acceptedAnswer":111},"What symptom indicates the TV problem in this guide?","Question",{"text":112,"@type":113},"The 2K14 MVL TV continuously reboots or starts up in Android recovery mode.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How should call centers route customers for repair?",{"text":117,"@type":113},"Direct the customer to work shops for repair.",{"name":119,"@type":110,"acceptedAnswer":120},"What is the main procedure in Work Shops if the TV keeps rebooting?",{"text":121,"@type":113},"Use Part A to wipe data by applying the attached WipeDataTool.upg from external storage, then reboot; if it still reboots, replace the SSB.",{"name":123,"@type":110,"acceptedAnswer":124},"After wiping data successfully, how is the TV returned to the correct state?",{"text":125,"@type":113},"Run Part B to perform a Virgin installation by selecting General Settings, then Reinstall TV, confirm YES, and wait for the Virgin screen.","https://schema.org",{"og:url":83,"og:type":128,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":130,"canonical":83},"index,follow",{"doc_id":132,"site_id":62},561029,1792621203,{"code":4,"msg":5,"data":135},{"doc_id":132,"user_id":136,"nickname":92,"user_avatar":137,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":138,"file_id":139,"file_url":140,"file_type":141,"file_size":142,"view_count":8,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":143,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":144,"faqs":145,"seo_title":146,"seo_description":67,"update_tm":147,"read_time":81},1374404737137,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Symptom\n2K14 MVL - TV is continuously rebooting or starting up in Android recovery mode.\nCure\n\nAFFECTED:\n2k14 Marvel TV set, all series, based on QV14.1E.\n\nINFO: \nTV is continuously rebooting or starting up in Android recovery mode.\n\nSOLUTION:\nCall Centers: Direct customer to Work Shops for repair. \n\nWork Shops: Proceed as follows: \n\nPART A - Wipe Data: \n1. Pressing down the Local Keybord joystick connect the TV set to power.\nThe TV set should start in recovery mode and show the UI menu. \n2. Copy the attached \"WipeDataTool.upg\" tool to an USB stick. \n3. Plug the USB into the TV set (no other USB devices should be connected). \n4. Select option 揂pply update from external storage and run the above \"WipeDataTool\". \n5. Wait until the UI menu re-appears (WipeDate completed), then select \"Reboot now\". \nThe TV should start up normal again. \n6. If the TV set starts up normal, then proceed with Part B to put it back in Virgin mode.\n7. If the TV is still rebooting, then replace the SSB.\n\nPART B - Virgin installation:\n1. In Android mode select the 揋eneral Settings menu. \n2. Select the 揜einstall TV option. \n3. Select \"YES\" in next window and wait for the TV being reinstalled. \nThen the TV set should reboot and finally show the Virgin screen.\n\nORIGINATOR:\nLuc Tronco\n\nHISTORY: \n2016-02-24: Updated symptom title + Attached updated \"WipeDataTool.upg\".\n2015-12-08: Introduction. ","cbCaiiBvtFRnUZWy","https://ap.wps.com/l/cbCaiiBvtFRnUZWy","txt",1426,"English","# Symptom\n## Cure\n## Affected models\n## Solution workflow\n## Work Shops procedure\n### Part A - Wipe Data\n### Part B - Virgin installation\n## Originator\n## History","[{\"question\":\"What symptom indicates the TV problem in this guide?\",\"answer\":\"The 2K14 MVL TV continuously reboots or starts up in Android recovery mode.\"},{\"question\":\"How should call centers route customers for repair?\",\"answer\":\"Direct the customer to work shops for repair.\"},{\"question\":\"What is the main procedure in Work Shops if the TV keeps rebooting?\",\"answer\":\"Use Part A to wipe data by applying the attached WipeDataTool.upg from external storage, then reboot; if it still reboots, replace the SSB.\"},{\"question\":\"After wiping data successfully, how is the TV returned to the correct state?\",\"answer\":\"Run Part B to perform a Virgin installation by selecting General Settings, then Reinstall TV, confirm YES, and wait for the Virgin screen.\"}]","2K14 MVL - TV continuously rebooting or starting up in Android recovery mode - Cure steps - Wipe Data and Virgin installation | TXT",1791804793]