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Administrative matters and non-publication orders are addressed before Exhibit 1 is supplemented with further documents admitted without objection, including a security response chronology and material related to CCTV. The examination of Mr Helg focuses on concerns about a female control room operator’s communication, ability to understand and respond clearly, and managing multiple incidents, including retraining, reassessment arrangements, and whether training and reassessment occurred before 13 April 2024.",{"@graph":69,"@context":121},[70,84,104],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/202400139002-bondi-junction-inquest-day-eight/289399/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":98,"encodingFormat":97,"isAccessibleForFree":99,"interactionStatistic":100},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/202400139002-bondi-junction-inquest-day-eight/289399.png","ImageObject",300,407,{"name":92,"@type":93},"Ezra","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-09-17",true,{"@type":101,"interactionType":102,"userInteractionCount":4},"InteractionCounter",{"@type":103},"ViewAction",{"@type":105,"mainEntity":106},"FAQPage",[107,113,117],{"name":108,"@type":109,"acceptedAnswer":110},"What administrative matters were addressed before Mr Helg was recalled?","Question",{"text":111,"@type":112},"The court heard about an additional tender of documents to be incorporated in Exhibit 1 and an accompanying non-disclosure order related to CCTV footage exhibited with Mr Yates’ statement.","Answer",{"name":114,"@type":109,"acceptedAnswer":115},"What were the key concerns discussed about the female control room operator?",{"text":116,"@type":112},"Concerns included difficulties communicating clearly and being understood, trouble understanding others, and difficulty managing multiple incidents at the same time.",{"name":118,"@type":109,"acceptedAnswer":119},"Was further training and reassessment completed before 13 April 2024?",{"text":120,"@type":112},"Mr Helg stated the training by Lulu Fatima happened on the job after the weekly minutes meeting, but he did not know that reassessment by Mr Goldberg or Mr Zaidi occurred prior to the events of 13 April 2024, stating it was because the training was not complete.","https://schema.org",{"og:url":83,"og:type":123,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":125,"canonical":83},"index,follow",{"doc_id":127,"site_id":62},289399,1789635127,{"code":4,"msg":5,"data":130},{"doc_id":127,"user_id":131,"nickname":92,"user_avatar":132,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":133,"file_id":134,"file_url":135,"file_type":136,"file_size":137,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":138,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":128,"read_time":143},1099514068035,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","IN THE NEW SOUTH WALES STATE CORONER’S COURT  \nSTATE CORONER O'SULLIVAN  \n5 THURSDAY 8 MAY 2025  \n2024/00139002 - BONDI JUNCTION INQUEST  \nNON-PUBLICATION ORDERS MADE  \n10  \nPART HEARD  \n---  \n15 AUDIO VISUAL LINK COMMENCED AT 10.03AM  \nHER HONOUR: Good morning. Yes, Mr Murphy.  \nMURPHY: Your Honour, just two short administrative matters before Mr Helg  \n20 is recalled. There's an additional tender of documents to be incorporated in exhibit 1, which is the brief of evidence, which I can hand up. There's also an accompanying non-disclosure order which relates to the CCTV footage of certain security guards which is exhibited to Mr Yates' statement.  \n25 HER HONOUR: Thank you. That's been circulated, I take it?  \nMURPHY: It has been circulated to the parties.  \nHER HONOUR: I'll make that order now. Thank you.  \n30  \nEXHIBIT \\# 1 SUPPLEMENTED BY THE ADDITION OF FURTHER  \nDOCUMENTS ADMITTED WITHOUT OBJECTION  \nMURPHY: The second document that was handed up is the security response  \n35 chronology that Dr Dwyer mentioned earlier in the week. If that can be marked MFI E, if my counting is correct?  \nMFI \\# E SECURITY RESPONSE CHRONOLOGY DOCUMENT  \n\u003CJERRY HELG , RESWORN(10 .05AM)  \n\u003CEXAMINATION BY MR MURPHY  \n5 Q. Mr Helg, before we finished yesterday afternoon you gave some evidence to the Court about that female control room operator?  \nA. Yes.  \nQ. Just to summarise the evidence that you gave yesterday, by around the  \n10 end of March 2024 there were concerns, which are recorded in the weekly operational minutes, about the female operator's ability to perform the role of the control room operator, is that right?  \nA. Yes.  \n15 Q. In your words, \"She was constantly asking people to repeat. Her communication sort of was a bit hard to understand sometimes, and she would have trouble understanding other people as well\", is that right?  \nA. Yes.  \n20 Q. You gave evidence that, \"The ability for a control room operator to be able to communicate clearly and understood what is being said to them is one of the most important parts of that role\", is that right?  \nA. That's correct.  \n25 Q. Those issues were matters that were discussed at the weekly operational meetings that you attended from when you started in February 2024 onwards?  \nA. Yes.  \nQ. It was determined at those meetings that the female control room operator  \n30 would receive further training from Lulu Fatima?  \nA. Yes.  \nQ. Did Andrew David-do you know Mr Andrew David?  \nA. Yes.  \n35  \nQ. Did he attend any of those weekly operational meetings?  \nA. Yes.  \nQ. Did he attend all of those meetings that you attended?  \n40 A. Yes.  \nQ. Following the retraining, that female control room operator was then to be reassessed by Mr Bradley Goldberg or Mr Rahim Zaidi?  \nA. Yes.  \n45  \nQ. Is that right?  \nA. That's correct.  \nQ. To the best of your knowledge, did the training by Lulu Fatima occur that  \n50 was planned?  \nA. Yes.  \nQ. Was that training-was it formal training or was it on the job training? You talked about yesterday Ms Fatima sitting with that female operator and helping  \n5 her with a job, or was it something more, was it something different?  \nA. It was on the job training.  \nQ. That involved her sitting with that female control room operator during a shift and assisting her or testing her on matters?  \n10 A. Yes.  \nQ. Were there any particular matters to your knowledge that she was tested on?  \nA. Not to-not really. I think it was more just sort of helping her and assisting  \n15 her manage different incidents, and just testing her knowledge on, on different policies. For example, missing person and how we will proceed finding a missing person.  \nQ. In terms of assisting that female control room operator manage a number  \n20 of incidents, was that a particular issue that had arisen?  \nA. Sorry, which issue?  \nQ. In terms of saying that Ms Fatima was assisting the female control room operator manage multiple incidents, was that female control room's operator  \n25 ability to m","cbCair9P2pQZu78q","https://ap.wps.com/l/cbCair9P2pQZu78q","pdf",477340,100,"English","# Inquest context and court orders\n## Non-publication orders and administrative matters\n## Exhibit 1 supplementation\n# Examination of Mr Helg\n## Concerns about communication and comprehension\n## Weekly operational meetings and training plan\n## On-the-job retraining by Lulu Fatima\n## Reassessment and timing before 13 April 2024\n## Additional security guard concerns","[{\"question\":\"What administrative matters were addressed before Mr Helg was recalled?\",\"answer\":\"The court heard about an additional tender of documents to be incorporated in Exhibit 1 and an accompanying non-disclosure order related to CCTV footage exhibited with Mr Yates’ statement.\"},{\"question\":\"What were the key concerns discussed about the female control room operator?\",\"answer\":\"Concerns included difficulties communicating clearly and being understood, trouble understanding others, and difficulty managing multiple incidents at the same time.\"},{\"question\":\"Was further training and reassessment completed before 13 April 2024?\",\"answer\":\"Mr Helg stated the training by Lulu Fatima happened on the job after the weekly minutes meeting, but he did not know that reassessment by Mr Goldberg or Mr Zaidi occurred prior to the events of 13 April 2024, stating it was because the training was not complete.\"}]","2024/00139002 - Bondi Junction Inquest - Day Eight | PDF",252]