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It emphasizes that satisfaction assessment must be systematic and tracked over time to reveal shifts in needs and expectations. Using class-level and demographic subpopulation results from nearly 400,000 students across 693 institutions, the report links satisfaction to academic and campus service experiences and highlights actions to target areas needing immediate improvement.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/2024-national-student-satisfaction-and-priorities-report/587127/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/2024-national-student-satisfaction-and-priorities-report/587127.png","ImageObject",300,407,{"name":92,"@type":93},"Fahsai","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why do institutions assess student satisfaction?","Question",{"text":112,"@type":113},"To show students the institution values their perceptions and educational experience, and to actively respond to issues students identify.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How should satisfaction assessment be conducted?",{"text":117,"@type":113},"As a systematic campus process, tracked over time with timely and relevant data that supports decision-making.",{"name":119,"@type":110,"acceptedAnswer":120},"Why analyze satisfaction data by class level?",{"text":121,"@type":113},"Because satisfaction often declines as students advance, affecting re-enrollment likelihood; class-level insights help target improvements for student success and retention.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},587127,1792991279,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},549768702563,"https://ap-avatar.wpscdn.com/avatar/8000c4aa63b76e948b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786536092046926083","2024 National Student Satisfaction and Priorities Report  \nFocusing on class-level subpopulation results with data from nearly 400,000 students at 693 institutions  \nWhy Assess Student Satisfaction?  \nConducting satisfaction assessment is a way to show students that the institution cares about their perceptions and their educational experience, but an even more significant way that an institution can show that it cares is by actively responding to student-identified issues. Once data have been collected, actively reviewed, and shared throughout the campus, then initiatives can be identified to respond to student concerns. Data on the shelf (or left on the computer) has no power; data actively used to inform and drive decision-making can have the power to improve the success of the institution.  \nIn the complex environment of today’s higher education world, conducting satisfaction assessment is away to ensure the vitality of the institution. Regular satisfaction assessment and active response to the issues reflect that the institution is providing good stewardship of scarce resources in an optimal way. This practice inspires trust among all the stakeholders, including students, parents, faculty and staff, boards of trustees, and even state legislatures.  \nIt is also appropriate to note that satisfaction assessment should be a systematic process on campus, not a one-time event. Shifts in satisfaction and expectations that are tracked over time can identify where institutions are responding appropriately and what new issues are current priorities. Data that is timely and relevant will make the highest impact. Student characteristics and perceptions can change frequently, especially when changes are actively implemented at the institutional level, and campus leaders will want to understand these changes to meet the transforming needs and circumstances of the student body they are serving.  \nSatisfaction assessment enables institutions to strategically and tactically target areas most in need of immediate improvement. It facilitates the development of planning and intervention priorities specific to the students being served and helps institutions examine student transactions in all major aspects of their experience, including academic, registration, financial aid, and customer service.  \nColleges and university leaders must understand how satisfied students are with their educational experience—both inside and outside of the classroom—to best serve those students. By collecting satisfaction data from students on a regular basis, campuses can determine where they are bestserving students and where there are areas for improvement.  \nSatisfied students are more likely to be successful students. Research indicates that institutions with more satisfied students have higher graduation rates, lower loan default rates, and higher alumni giving. Satisfaction with an institution includes a combination of academic factors as well as areas related to campus services. An institution needs to identify all the issues that are relevant to students. These may include their interaction with faculty, the service they receive from staff and administrators, the physical resources on campus, the policies that are in place, and the student’s overall feeling of being welcome on campus.  \n© 2024 RNL | 2024 National Student Satisfaction and Priorities Report 2  \nWhy look at the data by class level?  \nThis year’s report examines the satisfaction levels of students within demographic subpopulations, with a focus on class levels. Satisfaction data results can become clearer and allow for bettertargeted activities when they are sliced by demographic subpopulation indicators. Understanding the experiences of students based on who they are, how they are experiencing the institution, where they are on their educational journey, and what their area of focus is can be insightful for an institution, as well as on the national level. With a focus on retention and stu","cbCaip6d0CLhJM0M","https://ap.wps.com/l/cbCaip6d0CLhJM0M","pdf",1459162,28,"English","# Why Assess Student Satisfaction?\n# Why Look at the Data by Class Level?","[{\"question\":\"Why do institutions assess student satisfaction?\",\"answer\":\"To show students the institution values their perceptions and educational experience, and to actively respond to issues students identify.\"},{\"question\":\"How should satisfaction assessment be conducted?\",\"answer\":\"As a systematic campus process, tracked over time with timely and relevant data that supports decision-making.\"},{\"question\":\"Why analyze satisfaction data by class level?\",\"answer\":\"Because satisfaction often declines as students advance, affecting re-enrollment likelihood; class-level insights help target improvements for student success and retention.\"}]","2024 National Student Satisfaction and Priorities Report | PDF",1792060778,71]