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We provide a comprehensive curriculum of job-relevant courses, effective instruction, learning measurement, and feedback systems.  \nThe goals of GM training are to:  \n􀂃 Provide smart, concise tools and resources to help improve employee performance  \n􀂃 Offer all training under one Learning Management System (LMS):  \n[www.centerlearning.com](www.centerlearning.com)  \n􀂃 Eliminate redundant training between divisions  \n􀂃 Improve the quality and scope of training  \n􀂃 Increase the amount of training available in the dealership  \n􀂃 Provide Sales and Service tools that positively impact the customer ’s experience Commonality, Productivity, and Efficiency  \nThe GM training program continues to evolve by ensuring the right content reaches the right people at the right time. The program offers every dealership a consistent source for most training needs; it’s designed to improve performance by focusing on quality – not  \nquantity – and by offering knowledge that is smart, convenient, and easy to access. All dealers are encouraged to participate in training.  \nThe GM training program offers:  \n􀂃 Significantly more training delivered directly to the dealers  \n􀂃 Just-In-Time (JIT) training for critical sales, service, and parts issues  \n􀂃 Blended delivery methods such as Web-Based Training (WBT), Virtual Classroom Training (VCT), Virtual & Performance Instructor-Led Training (V-ILT & P-ILT), Hands-On Training, GM TechTubes, Video On Demand (VOD), Performance Support Objects (PSO), Diagnostic Exercises (DE), and interactive Video (iVideo) .  \n􀂃 One monthly charge for virtually all GM training  \n􀂃 Access to the Center of Learning website, which offers the following features:  \n– Path to 100% STS link for service managers and service technicians  \n– Course enrollment functions  \n– Detailed course information  \n– Training plan management  \n– Online (real-time) training reports of dealership personnel training status  \n– Learning paths to manage training needs and progress for nearly all dealer employees  \nFor information regarding enrollment, specific charges and/or program information, please contact the Center of Learning Help Desk using the Live Chat feature on the Help page on [www.centerlearning.com](www.centerlearning.com).  \n1  \nDecember 2022 i  \n1 Foreword  \nGM Service Technical College (GM STC)  \nThe GM STC works in conjunction with GM’s Center of Learning to eliminate redundant courses and unify service technical training curriculum. Through its blended media approaches and high quality instructional design, GM STC helps to develop the service technician’s knowledge and skills while reducing time away from dealerships. GM’s customers benefit by knowing that the service technician has the background and experience to repair the vehicle correctly the first time.  \nCaution  \nThis catalog from GM STC is intended for use by professional, qualified service technicians. Attempting repairs or service without the appropriate training, tools, and equipment could cause injury to you or others and potentially damage the vehicle or cause the vehicle to operate improperly. Proper vehicle service and repair are important to the safety of the service technician and to the safe, reliable operation of all motor vehicles.  \nPlease be advised that all information in this catalog is the latest data available at the time of publication. GM STC reserves the right to make product or publication changes, at any time, without notice. New product information will be introduced as it becomes available in the media mix best suited to present the product. Be sure to check www.centerlearning.com for the latest information. This catalog, or any portion thereof, may not be reproduced without written consent of General Motors Service Operations, General Motors Company.  \ni","cbCaijstaz0ih8IS","https://ap.wps.com/l/cbCaijstaz0ih8IS","pdf",4257411,130,"English","# Foreword\n## The GM Center of Learning Mission\n## Our mission\n## Training goals\n## GM training program offers\n## GM STC Service Technician Training\n## Training Goals\n## Performance-Based Curriculum\n## Blended Learning Media Mix Overview and Course Components\n## Understanding Course Component Flow & Function\n## Web-Based Placement Assessment\n## Service Area Placement Assessments (SAPAs)\n## The Performance Checklist\n## GM Master Technician Certification (MTC) Assessment\n## GM Master Technician Certification Preparation Guide\n## GM Master Technician Certification Performance Checklist\n## GM World Class Technician (WCT)\n## Cadillac-Branded Patches","[{\"question\":\"What is the mission of the GM Center of Learning in this catalog?\",\"answer\":\"The mission is to improve the performance of GM dealerships through professional development of dealership personnel, using job-relevant courses, learning measurement, and feedback systems.\"},{\"question\":\"What training delivery methods are included in the GM training program?\",\"answer\":\"The program uses blended delivery methods such as Web-Based Training (WBT), Virtual Classroom Training (VCT), Virtual \\u0026 Performance Instructor-Led Training (V-ILT \\u0026 P-ILT), Hands-On Training, GM TechTubes, Video On Demand (VOD), Performance Support Objects (PSO), Diagnostic Exercises (DE), and interactive Video (iVideo).\"},{\"question\":\"What cautions and restrictions apply when using this catalog?\",\"answer\":\"The catalog is intended for professional, qualified service technicians; attempting repairs without appropriate training, tools, and equipment could cause injury or vehicle damage. It also notes that information reflects the latest data at publication time and that changes may occur without notice.\"}]","2023 GM STC Course Catalog - Foreword | PDF",1790951206,328]