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It specifies required web-based and instructor-led training percentages, names key EV technician courses for PHEV/BEV warranty work, and sets online end-of-course assessment rules. Additional guidance covers enrollment change requests via Volvo Cars Portal, appointment no-show fees, attire expectations, and fast-track equivalency for experienced technicians.",{"@graph":69,"@context":126},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/2022-q1-technical-training-announcement-service-manager-bulletin-00-033/496088/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/2022-q1-technical-training-announcement-service-manager-bulletin-00-033/496088.png","ImageObject",300,407,{"name":92,"@type":93},"Emma Wilson","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-25","2026-10-02",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118,122],{"name":109,"@type":110,"acceptedAnswer":111},"What is the due date and time for 2022 Q1 training requirements?","Question",{"text":112,"@type":113},"The training requirements are due Tuesday, March 15 at 7 p.m. EST.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which training completion targets apply to G0-Quality, G1-Certified, and G1D-Certified Diagnostic levels?",{"text":117,"@type":113},"G0 requires 100% completion of G0-Quality web-based training, while G1 requires 70% web-based completion and additional instructor-led course completion for a portion of technicians. G1D requires 40% completion of G1-Certified web-based courses.",{"name":119,"@type":110,"acceptedAnswer":120},"What are the rules for instructor-led post-course assessments and passing requirements?",{"text":121,"@type":113},"Instructor-led technical training courses now include an online end-of-course assessment. 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We look forward to launching a new Expert path in 2022.  \n• Maintenance Rating – Service Technician Apprentices (008): This rating does not count toward retailer meeting certification and does not require Instructor-led Training (ILT) . To achieve this rating, all required web-based courses must be successfully completed.  \na) A maximum of two (2) Service Technician Apprentices (008) to every five (5) Service Technicians\\Working Shop Foremen is allowed.  \nb) Retailers with less than five (5) Service Technicians\\Working Shop Foremen are allowed one (1) Service Technician Apprentice.  \nReminders:  \n• All requests for changes to Auto-Enrollments must be made using the Technical Training Enrollment Change Request Form. Note, you must be logged into Volvo Cars Portal (VCP) using your CDSID to have access to the form.  \n• For 2022, a “Technician’s Working Status” is the greater of their Q4 2020 or current quarter certification achievement.  \n• To perform any warranty repairs on PHEV or BEV vehicles, a technician must have credit for, G1-ILT-ELVT-21: Electric Vehicle Technician. This EVT individual certification status is reflected on the Retailer Technical Training Report (RTTR) .  \n• For details on Electric Vehicle Technician designations please refer to SMB-00-020:  \nElectric Vehicle Technician Designations.  \n• Instructor-led Post Course Assessments: Instructor-led technical training courses now have an online End-Of-Course assessment. Technicians will have two attempts and must pass the assessment with an 80% or greater.  \n• Dress Attire: While attending Volvo technical training, the training center should be considered a professional work environment. Appropriate dress is required. This means a shirt, long pants, and shoes must be worn while attending a technical training session. Work clothes from other automotive brands are not acceptable unless co-branded with the current Volvo logo. Shirts or hats with offensive or vulgar text or images are also not permitted.  \nThe following attire is not acceptable to ensure that safety regulations are met:  \n• Shorts • Sleeveless tops • Open-toe shoes or sandals • Revealing attire • Ripped or torn clothing  \n• Unsecured jewelry that may cause injury  \nNo Show Fee: VCUSA, LLC reserves the right to charge a “no-show fee” for retailer employees who are scheduled for an Instructor-Led Training","cbCainciLNn6JvTO","https://ap.wps.com/l/cbCainciLNn6JvTO","pdf",456658,"English","# 2022 Q1 Retailer Technical Training Requirements\n## Training due date and compliance basis\n## Certification levels and technician completion targets\n## Enrollment changes, assessments, and warranty prerequisites\n## Dress attire and no-show fee policy\n## G0 Fast Track to Quality Certification\n## Automotive Service Excellence (ASE) test requirements","[{\"question\":\"What is the due date and time for 2022 Q1 training requirements?\",\"answer\":\"The training requirements are due Tuesday, March 15 at 7 p.m. EST.\"},{\"question\":\"Which training completion targets apply to G0-Quality, G1-Certified, and G1D-Certified Diagnostic levels?\",\"answer\":\"G0 requires 100% completion of G0-Quality web-based training, while G1 requires 70% web-based completion and additional instructor-led course completion for a portion of technicians. G1D requires 40% completion of G1-Certified web-based courses.\"},{\"question\":\"What are the rules for instructor-led post-course assessments and passing requirements?\",\"answer\":\"Instructor-led technical training courses now include an online end-of-course assessment. Technicians have two attempts and must score 80% or greater to pass.\"},{\"question\":\"How can retailers cancel enrollment to avoid the no-show fee?\",\"answer\":\"Use the Technical Training Enrollment Change Request form and cancel at least 10 business days before the start of the training to avoid the fee.\"}]","2022 Q1 Technical Training Announcement - Service Manager Bulletin 00-033 | PDF",1790927392,15]