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It includes requirements for installing a service reminder sticker, using a new Sequoia PDS check sheet with updated checkpoints, and performing necessary warranty-covered repairs when issues are found. Procedures specify tool requirements, pre-inspection steps, functional operation checks, and inspection workflows across the exterior, under-hood, and under-vehicle areas.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/2020-sequoia-pre-delivery-service-pds-warranty-policy-and-procedures/647089/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/2020-sequoia-pre-delivery-service-pds-warranty-policy-and-procedures/647089.png","ImageObject",300,407,{"name":92,"@type":93},"GGG","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-10-23",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What customer feedback areas receive special attention during PDS?","Question",{"text":112,"@type":113},"PDS emphasizes careful inspection for paint chips/scratches and body dents/dings, proper operation of electrical accessories, interior cleanliness, and proper function of mechanical systems.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How are additional repairs handled if issues are noted during PDS?",{"text":117,"@type":113},"Required additional repairs or adjustments should be performed under warranty, with reimbursement managed under the warranty policy.",{"name":119,"@type":110,"acceptedAnswer":120},"What documentation is required regarding the completed PDS check sheet?",{"text":121,"@type":113},"The Warranty Policy and Procedures Manual requires maintaining the completed check sheet in the customer’s file; failure to produce it during TMS and/or Region/Distributor audit can result in debit of the PDS payment amount.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},647089,1793020328,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":29,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},962093532725,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","T-SB-0093-19  \nAugust 2, 2019  \n2020 Sequoia Pre-Delivery Service (PDS)  \nService Category  \nSection  \nGeneral  \nPre-Delivery  \nService  \nMarket  \nUSA  \nApplicability  \n\n| YEAR(S) | MODEL(S) | ADDITIONAL INFORMATION |\n| --- | --- | --- |\n| 2020 | Sequoia |  |\n\nIntroduction  \nPre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS:  \n􀁸 Careful inspection for paint chips/scratches and body dents/dings.  \n􀁸 Proper operation of electrical accessories.  \n􀁸 Interior cleanliness.  \n􀁸 Proper function of mechanical systems.  \nCustomer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)  \nA new PDS Check Sheet has been developed for the 2020 model year Sequoia. Some checkpoints have been added, expanded, or clarified. Bulletins are available for items in bold type.  \nWarranty Policy  \nIf the need for additional repairs or adjustment is noted during PDS, the required service should be performed under warranty. Reimbursement will be managed under the warranty policy.  \nThe Warranty Policy and Procedures Manual requires that you maintain the completed Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.  \nAn additional Repair Order completed in conjunction with normal PDS must have time punch/flags for service. If multiple repairs are performed, separate time flags must be punched for each repair.  \n© 2019 Toyota Motor Sales, USA Page 1 of 6  \nWarranty Information  \n\n| OP CODE | DESCRIPTION | TIME | OFP | T1 | T2 |\n| --- | --- | --- | --- | --- | --- |\n| 001013 | Pre-Delivery Service (PDS) | 1.0 | – | – | – |\n\nRequired Tools & Equipment  \n\n| REQUIRED EQUIPMENT | SUPPLIER | PART NUMBER | QTY |\n| --- | --- | --- | --- |\n| Techstream ADVi* | ADE | TSADVUNIT | 1 |\n| Techstream 2.0 |  | TS2UNIT |  |\n| Techstream Lite |  | TSLITEPDLR01 |  |\n| Techstream Lite (Green Cable) |  | TSLP2DLR01 |  |\n\n*Essential SST.  \nNOTE  \n􀁸 Only ONE of the Techstream units listed above is required.  \n􀁸 Software version 14.10.028 or later is required.  \n􀁸 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787.  \nBefore Inspection  \nWhen performing new car PDS, install the short pin before moving the vehicle from the storage lot so that Functional Operation checks can begin as soon as the vehicle is moved into the service stall.  \n1. Install short pin – see Check Sheet  \nFunctional Operation  \nApply parking brake, turn vehicle on (engine off), place gear selector in “R,” turn on lights and rear defogger, unlock all doors, and release fuel door, trunk, and hatch.  \n1. Check dome, courtesy, map, and sun visor lights*  \n2. Check warning/indicator lights, gauges, and horn  \n3. Check windshield wipers and washers  \n4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights  \n5. Check inside/outside rear view mirror operation/adjustment  \n6. Check USB* and 12V power outlets  \nCheck the power outlet using an electrical accessory designed for this use.  \nFunctional Operation (continued)  \n7. Check audio/navigation*/backup camera* systems and set clock For navigation, set the destination search area to local position.  \n8. Install shift-lock override button cover  \n9. Check sliding roof*  \n10. Check rear seat entertainment system operation*  \n11. Check parking assist system*  \nWalkaround Inspection  \nStarting at the left front do","cbCaiabBdOWkVbSC","https://ap.wps.com/l/cbCaiabBdOWkVbSC","pdf",284557,"English","# Introduction\n## Warranty Policy\n## Required Tools & Equipment\n## Before Inspection\n## Functional Operation\n## Walkaround Inspection\n## Under Hood\n## Under Vehicle (On Hoist)","[{\"question\":\"What customer feedback areas receive special attention during PDS?\",\"answer\":\"PDS emphasizes careful inspection for paint chips/scratches and body dents/dings, proper operation of electrical accessories, interior cleanliness, and proper function of mechanical systems.\"},{\"question\":\"How are additional repairs handled if issues are noted during PDS?\",\"answer\":\"Required additional repairs or adjustments should be performed under warranty, with reimbursement managed under the warranty policy.\"},{\"question\":\"What documentation is required regarding the completed PDS check sheet?\",\"answer\":\"The Warranty Policy and Procedures Manual requires maintaining the completed check sheet in the customer’s file; failure to produce it during TMS and/or Region/Distributor audit can result in debit of the PDS payment amount.\"}]","2020 Sequoia Pre-Delivery Service (PDS) - Warranty Policy and Procedures | PDF",1792786013,15]